After working for more than 10 years in the retail industry, Doris Rosa felt that there was no opportunity for growth in her current role. While contemplating the future of her career path, Doris discovered National Able Network’s technology academy, IT Career Lab, and decided it was time for a change!

Although she did not have prior knowledge of technology, Doris did not let that deter her. She enrolled in IT Career Lab and studied diligently to learn about networking, switching and routers, and more! In a few weeks, Doris completed her coursework and exams and earned her Microsoft Certified Professional Certification (MCP) and Cisco Certified Entry Networking Technician Certification (CCENT)!

According to her Career Coach, Cheryl Travis, Doris worked hard to achieve her two globally recognized certifications. “Doris is undoubtedly one of the most diligent clients that I’ve had the pleasure of working with,” said Cheryl.

While advancing her knowledge in IT Career Lab, Doris also attended National Able Network’s JUMPSTART workshop to rework her resume, participate in mock interviewing, and enhance her job search skills. “The workshops for resumes and LinkedIn – those were really informative and helpful,” said Doris. “I had been in the same industry for ten years, so a lot of stuff had changed since then. It was great to get up-to-date information, especially the interview information,” Doris said.

After earning her certifications and finalizing her resume, Doris began receiving responses from her job search efforts! Doris is now employed as a Helpdesk Associate with Caterpillar!

While reflecting on her experience with National Able Network and IT Career Lab, Doris said, “I want to thank everyone at National Able Network! They have helped me out so much. This opportunity means so much, and it has helped my family more than you know. You guys have done a great job, and you are a great organization. Thank you!”

If you or someone you know is interested in a career in technology, please click here to attend an upcoming IT Career Lab orientation!