Blog

As we look back on Customer Service Week (October 3 – October 7), it reminds us to celebrate and appreciate all of the hard work that goes into being able to provide quality assistance individuals day in and day out.

At National Able Network, we strongly believe in providing quality customer service to everyone and we take pride in our Customer Contact Center, which is typically the first point of contact for anyone who calls the agency. The unique feature of our Customer Contact Center is that it is staffed by Able clients who are looking to upgrade their customer service and computer skills, which will assist them in entering the workforce! In the Customer Contact Center, I work with my team to help build their skills by creating a solid foundation of customer service aptitude. We participate in regularly scheduled training that reflects relevant topics in today’s customer service industry.

Being a customer service professional with years of experience under my belt, I believe it takes a special kind of energy and personality to achieve quality customer service every day, and I try to encourage this attitude in our trainings. Although a majority of our clients in the Customer Contact Center are beginners in the field of customer service, they are constantly learning and growing and they teach me something new every day!

Photo: (Left to right) Customer Contact Center Representative Daryl Lee, Customer Contact Center Representative Ora Adams, Customer Contact Center Supervisor Jaira Estrada, Customer Contact Center Representative Scott Kaplan, and Customer Contact Center Representative Jimmy Felton.