Blog

When I first started working for National Able Network in the call center, I didn’t know what to expect. The call center atmosphere was all so new to me. I have always enjoyed helping others in whatever way possible and that is exactly what the call center at National Able Network does. We have people in many different situations contacting National Able Network for help. From the single mother who was laid off after 15 years of working with a company, to a disabled veteran trying to secure employment. No matter the situation, here in the call center we do the best we can to help everyone.

The call center is the voice of National Able Network. It is extremely important for the call center representatives to maintain the highest level of professionalism at all times. This level of professionalism has played a huge part in National Able Network partnering with other organizations to assist customers in securing employment. The call center has been responsible for assisting with the job placement of more than 15 individuals in the newly built Walmart store in Skokie, Ill. as well as the screening of more than 350 individuals for a recruitment event held by the Illinois Department of Corrections. The call center also handles a number of customer satisfaction surveys for those who are or have been enrolled in one or more of National Able Network’s programs.

While the call center representatives are helping others they are also helping themselves. Working in the call center is an opportunity for our representatives to improve their customer service skills and computer literacy. All of the representatives have shown improvement in these skills.

I like to say that the call center provides a sense of hope for those who may have lost it. The participants who are training in the call center have expressed tremendous joy in the work they do as well as with the things they have been learning. It is both a pleasure and an honor to work here. I look forward to expanding the call center so that we can continue to help those in need.

(Photo: Front Row: Wendy Harris, Gabrielle Bell. Second Row: Germain McGlun, Marvis Adams, Edgar Brown. Back Row: Carter Syas, Lacheta Moore)